About Us
Our History & Vision
Founded in 1993 by Doug Collins, Collins Automotive is a locally owned and operated family business specializing in repairs to European vehicles. We are a full service automotive repair shop and are committed to providing high quality workmanship using leading edge technology. Our automotive professionals continue to expand their technical knowledge through ongoing training to ensure they remain current.
Providing a personal touch and using an honest approach to customer service is central to our business. We take the time to make sure our customers understand what repairs need to be done before we do the work. We warranty our work for 36 months and/or 36,000 kilometers, offer quality service replacement cars and provide outstanding after-care service to our customers. As a result, we have incredibly loyal customers and one of the highest customer retention rates in our industry. It's all part of our customer-focus strategy. We are proud of our reputation and the service we provide.
Our Customers Come First
Our success is based on building strong, long-term relationships with our customers. We have a hands-on approach and a passion for providing excellence in customer service. Our goal is to exceed our customers’ expectations.
We have built our reputation on a solid foundation of hard work, high standards and attention to detail. We ensure that our team of automotive professionals have access to excellent diagnostic resources and regularly participate in advanced technical training to ensure they are able to maintain the high quality service levels we are known for.
We believe in supporting our staff through ongoing development and profit sharing. We are loyal to our team and in return they are highly engaged and committed to our business.