The staff is pleasant and helpful. The service on my Volvo was done in a timely manner. They found that the accessory drive belt was cracked and the flame trap needed replacing. They were able to do that at the same time as the servicing. They also gave me a heads up that the brake fluid would need replacing at the next service. The complimentary car wash and interior cleaning is, as always, a treat, as was the lovely chocolate. Thanks Collins!