The shop was clean and inviting, the technicians friendly and respectful, did not treat me like an idiot, but gave me credit for knowing something about my car. They listened to my concerns and addressed each one. The repair was done in a very timely manner, even though I did not have an appointment. To top it off, my car was washed and I was given a lovely piece of chocolate. And, there is a 3 year warranty on the service!